Fuzzitopin Refund and Returns Policy

Effective Date: November 27, 2024

At Fuzzitopin, we are committed to providing our customers with a superior experience when purchasing our luxury vehicles. We understand that sometimes, situations may arise where a customer needs to request a refund or return. This Refund and Returns Policy outlines the conditions, processes, and guidelines for returns and refunds related to your purchase.

1. Return Eligibility

  • New Vehicles: Fuzzitopin offers a 7-day return policy for new vehicles purchased from our showroom or online. To be eligible for a return, the vehicle must be in its original condition, unmodified, and free from any damage or excessive wear and tear. The return must be requested within 7 days from the date of purchase or delivery.
  • Custom Orders: For custom orders or personalized vehicles with specific specifications, return requests will be considered on a case-by-case basis. Refunds for custom orders are subject to a restocking fee of 20% of the purchase price.

2. Refund Process

  • Vehicle Return: If you decide to return your vehicle within the 7-day return window, you must contact our customer service team at info@fuzzitopin.com or call (804) 798-9048 to initiate the return process.
  • Inspection: Once the vehicle is returned, it will undergo an inspection to confirm its condition. If the vehicle meets the return criteria outlined in section 1, a full refund of the purchase price (excluding any shipping or handling fees) will be processed within 10 business days of the vehicle’s return.
  • Restocking Fee: For custom orders, a restocking fee of 20% will be deducted from the refund amount.
  • Refund Method: Refunds will be issued via the same method of payment used during the purchase. This means that if you paid by credit card, the refund will be processed back to your credit card account.

3. Defective or Damaged Vehicles

  • Warranty Claims: If your vehicle has defects or damage covered under our warranty, please contact our customer service team as soon as possible to report the issue. We will arrange for repair or replacement as required under the terms of the warranty.
  • Repairs or Replacement: If the defect or damage is not resolved to your satisfaction after repairs, and a replacement vehicle is not possible, we will issue a refund based on the original purchase price of the vehicle.
  • Shipping Costs: Fuzzitopin will cover the cost of returning a defective or damaged vehicle, provided the defect or damage falls under the warranty coverage.

4. Exceptions and Exclusions

  • Non-Returnable Items: Certain items purchased at Fuzzitopin, including but not limited to custom-made vehicles, personalized options, and promotional vehicles, are not eligible for returns or refunds.
  • Special Orders: Special orders or vehicles made to specific customer requirements may not be eligible for refunds or returns.
  • Refund Timeliness: Returns or refund requests made outside of the 7-day window will be assessed on a case-by-case basis.

5. Contact Information

For any inquiries, questions, or assistance regarding refunds or returns, please contact us at:

We strive to ensure customer satisfaction, and we are here to help!

Pufftopin Refund and Returns Policy

Effective Date: November 27, 2024

At Pufftopin, we offer a transparent and customer-friendly refund and return policy to ensure that our customers are satisfied with their purchase experience. Here’s what you can expect when it comes to refunds and returns:

1. Return Eligibility

  • New Vehicles: Customers who purchase new Pufftopin vehicles can request a return within 7 days of purchase or delivery. To be eligible for a return, the vehicle must be in like-new condition, with no modifications, damage, or excessive wear and tear.
  • Custom Orders: For vehicles that are customized to specific customer specifications, returns will be considered on a case-by-case basis. Custom orders may be subject to a restocking fee of up to 20% of the purchase price.

2. Refund Process

  • Initiating a Return: If you wish to return a vehicle within the 7-day return window, please contact our customer service team at info@pufftopin.com or call (812) 882-7314.
  • Inspection: Upon receipt of the return, the vehicle will be inspected for eligibility. If the inspection confirms the vehicle is in the required condition, a refund (minus any applicable restocking fees) will be issued within 10 business days.
  • Restocking Fee: For custom orders, a 20% restocking fee may apply.
  • Refund Method: Refunds will be processed using the same method of payment used during the purchase.

3. Defective or Damaged Vehicles

  • Warranty Claims: If your Pufftopin vehicle has a defect or damage that falls under warranty, please contact our customer service team to report the issue. We will arrange for repairs or replacements as per our warranty terms.
  • Repairs or Replacement: If a repair or replacement is not satisfactory, a refund may be issued based on the original purchase price.
  • Shipping Costs: Pufftopin will cover the cost of returning a defective or damaged vehicle.

4. Exceptions and Exclusions

  • Non-Returnable Items: Certain items purchased from Pufftopin, including customized vehicles, promotional vehicles, or special orders, are not eligible for refunds or returns.
  • Refund Timeliness: Requests made outside of the 7-day window will be reviewed on a case-by-case basis.

5. Contact Information

For more information or assistance, please contact us at:

Our goal is to ensure a positive experience for every customer